FAQs at Pointe Grand New Berlin in Jacksonville, FL FAQs at Pointe Grand New Berlin in Jacksonville, FL

Often, yes. At Pointe Grand New Berlin, a low credit score alone doesn't rule you out. Every application gets a human review of income, rental history, and credit together, and applicants with limited or marginal credit can often qualify with an additional security deposit or a guarantor. Review our Rental Criteria or talk to our leasing team about your situation.

The Essential Services Package is Pointe Grand New Berlin's way of bundling everyday conveniences directly into your lease, so more of life is handled before you ever think about it. Inclusions are specific to each community, so reach out and our leasing team will walk you through exactly what's included at Pointe Grand New Berlin right now.

Pointe Grand New Berlin offers lease terms from 7 to 24 months, giving you room to match the lease to your timeline rather than the other way around. Check our Floor Plans page to see which homes are available for your ideal term, or contact our leasing team to lock in dates.

Yes, Pointe Grand New Berlin offers a Preferred Employer Program with special incentives for team members at qualifying local employers. Reach out to our leasing team, let them know where you work, and they'll confirm exactly what you qualify for.

Routine requests are submitted through the resident portal and handled promptly by our on-site team, while 24-hour emergency maintenance means urgent issues get a response day or night. It's a core part of what the Essential Services Package delivers.

Residents enjoy ample open parking throughout the community. Contact our leasing team with any questions about parking options for your home.

Utilities aren't included in rent at Pointe Grand New Berlin. High-speed fiber internet, pest control, and tenant liability insurance are already handled through our Essential Services Package. Electric and water are billed separately. Reach out to our leasing team for a full breakdown of what's included in your specific lease, including trash service.

Our on-site team hosts resident events throughout the year, from casual get-togethers to seasonal celebrations. It's one of the easiest ways to meet neighbors and one more reason the community feels like more than an address. Follow our social channels or ask the leasing office what's coming up next.

Yes. Pointe Grand New Berlin is pet-friendly with no breed or weight restrictions, up to four pets per home. A one-time pet fee and monthly pet rent apply, and pet owners complete a PetScreening.com profile when applying. The community also has a leash-free bark park.

Yes. Doorstep valet trash pickup is included at Pointe Grand New Berlin through the Essential Services Package, so there's no extra service to sign up for. Set bagged trash outside your door during the scheduled pickup window and our team handles the rest.

Plan for three parts: base rent for your floor plan, the Essential Services Package, and utilities. The Essential Services Package covers high-speed fiber internet, pest control, and tenant liability insurance. Electric and water are billed separately. Add pet rent if you have a pet. Our leasing team can give you a full monthly and move-in cost breakdown for the home you want.

We recommend it. The liability coverage in the Essential Services Package protects the property if you accidentally cause damage, but it doesn't cover your belongings. A personal renters insurance policy does, and in Florida, ask whether your policy covers wind and flood, since many standard policies exclude flood.

Pointe Grand New Berlin offers a leash-free bark park and a pet washing station, and every home includes an in-unit washer and dryer and keyless entry. Contact our leasing team for the full amenity list.